Sample collection kit orders are despatched Monday - Saturday.

We recommend you place your order well in advance of when you need it.

Once your order has been accepted by Randox Health an order confirmation email will be sent out to the email address used at time of order placement.

It is not possible to change the delivery address, amend or cancel orders once accepted by Randox Health.

Expected delivery is 4-6 working days once order confirmation is sent. The arrival date recorded as part of the ordering process has no impact on delivery schedule except for Day 5 (Test to release) orders.

For Day 5 (test to release) orders, these will only be shipped prior to day 5 of quarantine for arrival on Day 5, as per government testing guidelines.

Please note that if you only place your order for your day 5/ test to release kit after your date of arrival, we cannot guarantee that you will receive your test to release kit on your day 5. We encourage all orders are placed early.

When the products you ordered dispatch, an email and/or text message will be sent out by the courier to confirm delivery schedule. If there are any changes regarding delivery, it is the customers responsibility to communicate with the courier once courier has taken receipt of the order.

Once the order is with the courier all delivery queries must be directed to the courier, using the contact information provided in the email/ text communication at dispatch.

Day 2 & Day 8 products have separate Unique Reference Number (URN) numbers therefore you must register BOTH kits separately.

You can register either kit here using each URN:

Register COVID-19 Kit

If you fail to register both kits, ie you only register one URN, you will not receive your results for both kits.

Please remember to keep a note of your URN numbers as it will be needed to obtain your results.

It is the customers responsibility to follow the instructions provided in the sample kits.

You will need to enter details such as your URN, booking reference, name, email, DOB, phone number, address, travel details, passport number, date & time sample collected.

For the latest government guidance on Test-to-Release please Click Here For Source

Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. For samples returned via Randox drop box, we aim to provide next day results up to 11.59pm. For samples returned via an alternative courier, we aim to provide results within 12-24 hours of receipt of sample into the lab. Delivery dates for test results are approximate and Randox will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance, as well as subject to further terms in this agreement. It is important to note that we are dealing with sensitive biological samples, which in rare circumstances may require secondary testing. Randox will not release a result until a thorough review has been carried out and we are satisfied with the deliverable result. This is in line with good laboratory practice.

You will receive your result to the email provided at the time of your appointment along with appropriate travel certification.

If you are travelling home from Poland, you will receive a text notification of when your results are available on the Synevo portal. The notification will also contain instructions on how to access test results.

You will receive your results via email, as well as a certificate of your results to use whilst travelling. In order for your certificate to be correct, please ensure the information used during the registration process matches the details on your passport